How do we ensure that your information is secure?
We will maintain practices and procedures designed to ensure the security, integrity and confidentiality of your information. We restrict and limit access to your information only to those of our employees or our trusted service providers who need it to carry out their business functions and we educate our employees about safeguarding customer information and preventing its unauthorized access, disclosure or use. This being said, the Internet is an open system and we cannot guarantee that unauthorized third parties will never be able to defeat these measures or use your information for improper purposes.
What type of information do we collect?
You do not have to give us any of your information in order to use most of our website. However, if you wish to receive our newsletter, you will need to provide us with your email address. If you wish to purchase a product from the website, we will collect the following information from you (notwithstanding whether you do so as a "distributor" or a "stylist"):
- Your name
- Your telephone number
- Your email address
- Your home address
You may also choose to provide the following information when you create an account on the website:
- Preference information (such as, your interests, your product preferences and your product purchase history)
- Demographic information (such as, the number of individuals resident in your household, your age and your gender)
In addition, we may automatically collect information about the website that you came from or are going to. We also collect information on which pages of our website you visit, IP addresses, the type of browser you use and the times you access our website. However, this information is aggregated and is not used to identify you.
How will we use the information we collect?
The information we collect allows us to: • provide the products and services you have ordered; • administer our website and provide customer services; • meet legal, regulatory and compliance requirements; • monitor and analyze the use of any account to prevent, investigate and/or report fraud, terrorism, misrepresentation, security incidents or crime; • gather management information to form statistical and trend analysis; • communicate with you; • send you marketing communications by email (for example, newsletters containing information about other Helen of Troy products or services we think may be of interest to you); • request feedback from you and send you surveys to enable us to develop, customize and improve Helen of Troy products and services; • investigate any complaints about the website; and • personalize your experience of the website.
What information do we share and with whom?
If you subscribe to our newsletter or other marketing materials on our website we will periodically send you emails about Helen of Troy products and services that may be of interest to you. If you make a purchase on the website, we may email you our newsletter and to tell you about our other Helen of Troy products and services from time to time. We do not sell or otherwise pass your information to third parties for marketing purposes. If you no longer wish to receive such marketing communications from Helen of Troy, you may withdraw your consent by: • changing your marketing preferences in your account settings; or • unsubscribing by following the link provided in each email marketing communication you receive; or • emailing us at the email address provided below.
How can I update my information?
You may review, correct, update or change your personal information at any time via your account settings on the website.
How can I contact TrueFit® Posture Corrector?
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.
DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at
30-DAY SATISFACTION GUARANTEE
At TrueFit® Posture Corrector we strive to deliver the highest quality, best performing and superior fitting products.
If you are unsatisfied with your purchase from TrueFit® Posture Corrector you have thirty (30) days from the date of purchase to request a refund or replacement.
TrueFit® Posture Corrector will offer the Customer one of the following options upon receipt and verification of returned product:
A replacement Product or exchange. In this case ,TrueFit® Posture Corrector shall bear the cost of shipping of a replacement or exchanged Product to the Customer.
A refund for the original purchase price (minus original shipping & handling costs - if applicable at the time of purchase). Refunds can only be credited via to original payment method.
WHAT ITEMS ARE RETURNABLE?
Returned Product must be in good physical condition (not physically broken or damaged) and with its original packaging.
What items are non-refundable?
Several types of goods are exempt from being returned including perishable goods, gift cards and downloadable software products.
Are there any charges for return?
There are no charges for return
If originally charged (majority of orders are shipped Free) Shipping and handling charges are not refundable unless TrueFit® Posture Corrector determines that: (1) the Product is faulty from a manufacturing defect and through no fault of the customer or a third person.
HOW DO I RETURN?
Enter your order number and email address in the fields above and click start a Return
Follow the screen instructions and select the items you want to return
You will get a confirmation email with shipping guidelines
How soon will I get my refund, exchange or replacement?
Once your return is received and inspected, we will send you an email to notify you that we have received your return item. We will also notify you of the approval or rejection of your refund, exchange or replacement.
If you are approved for a refund, you refund will be processed and a credit will automatically be applied to the original method of payment within 10 business days.
If you are approved for an exchange or replacement, your new products will be dispatched within 2 business days, shipment racking details will be sent via email.